Warranty Claims

As an independent dealer, we are not involved in filing or processing warranty claims. All claims must be filed through the manufacturer. For your convenience, below are links to file a claim and to the written warranty policies from the manufacturer. Please follow the process below and submit your claim online to the home office.

Warranty Claim Filing Instructions

1. Click on the FILE A CLAIM button below. The claim form must be FILLED OUT COMPLETELY
2. To correctly address the problem, the manufacturer will require a picture(s) of the area in need of repair along with the Warranty Claim Form. If you have a roof, window or door leak, we must have a picture of the inside AND outside of the building to process the claim.
3. You may either complete the online form by following the link below, or you may print and mail in the form to the address indicated on the manufacturer’s warranty claims page.
4. Once your completed Warranty Claim Form and/or picture(s) of the damaged area have been received, your claim will be processed. Processing time for the claim usually takes 2–4 weeks.
5. Broken windows or locks and other appearance-related claims must be reported within 7 days of delivery. We will not accept claims for these items afterward.